1. Overview

The Avengers Booster Club ("we," "our," "us") is a volunteer-run nonprofit organization. All prices are in U.S. Dollars (USD). We use Square, Inc. as our payment processor. We do not store your payment card data. Refund requests are processed back to your original payment method through Square.

To request a refund, contact us at: Egavengerspass@gmail.com with your order reference number (included in your purchase confirmation email).

2. Booster Passes

All booster pass sales are final. Passes are issued immediately upon confirmed payment. We will only issue a refund in the following circumstances:

• Duplicate charge: You were charged more than once for the same order.
• Technical error: A verified system error caused an incorrect charge or failed pass delivery.

Refund requests for the above must be submitted within 7 calendar days of the purchase date. We do not issue refunds for:

• Change of mind or failure to use the pass
• Events cancelled, postponed, or moved off-site by East Greenwich High School or state athletic organizations
• Venue capacity restrictions that prevent entry
• Special post-season, playoff, or RIIL-sanctioned events that require separate admission
• Passes that have already been scanned and used

3. Event Tickets

Event tickets may be refunded if a request is submitted at least 48 hours before the scheduled event start time. Requests submitted within 48 hours of the event are not eligible for refund.

If an event is cancelled by the organizer (not postponed), a full refund will be issued automatically to all ticket purchasers within 5–10 business days.

If an event is postponed, your ticket will remain valid for the rescheduled date. If you cannot attend the rescheduled date, you may request a refund within 48 hours of the postponement announcement.

4. Donations

All donations to the Avengers Booster Club are voluntary and are considered final once processed. Donations are non-refundable. If you believe a donation was made in error (e.g., incorrect amount, unauthorized transaction), please contact us within 7 days at Egavengerspass@gmail.comand we will review on a case-by-case basis.

5. Apparel & Merchandise

Apparel items are sold and fulfilled by a third-party vendor (Printify). The Avengers Booster Club does not hold inventory and cannot directly process returns or exchanges for apparel. All apparel returns, exchanges, and refund requests must be directed to the vendor per their return policy. The Booster Club is not responsible for product defects, sizing issues, shipping delays, or any other apparel order fulfillment matters.

6. How Refunds Are Processed

Approved refunds are processed through Square back to the original payment method used. Processing time is typically 5–10 business days depending on your card issuer. We do not issue refunds via check, cash, or alternate payment methods.

We do not store your card information. Refunds are initiated directly through Square's system using your transaction ID. You do not need to re-enter payment information to receive a refund.

7. Chargebacks

If you initiate a chargeback with your card issuer before contacting us, we reserve the right to revoke any associated digital passes or tickets pending resolution of the dispute. We encourage you to contact us first at Egavengerspass@gmail.com — we are a small volunteer organization and will work to resolve issues fairly and promptly.

8. Contact for Refund Requests

To submit a refund request, please include:

• Your full name and email address used for the purchase
• The order/transaction reference number (from your confirmation email)
• The reason for your refund request

Last updated: March 9, 2026. See also our Privacy Policy and Terms & Conditions.